An initial 50 minute assessment with a caseworker during drop-in is designed to identify what advice and support a young person wants and help resolve immediate problems such as finding a place to sleep that night or accessing benefits.

Young people explore the underlying causes of their situation with the caseworker who will listen and recommend various options.

Young people determine the pace of progress and what issues are covered. They can return for as many appointments as they need after the initial drop-in session for emotional and practical support.

We use a simple solution focused approach that leads young people through small, realistic and achievable steps to understand and improve their circumstances.

Young people determine the pace of progress and are always free to interrupt or discontinue any particular approach at any given time.

45% of our referrals come from other agencies working in the homeless young people sector, such as Centrepoint, New Horizon, London Connection,and the Cardinal Hume Centre

Drop-in is open 5 days per week. It opens at 9am and operates a 'first come, first seen' system because there are a limited number of advice spaces each day.