advice


	Download this page as a pdf In some circumstances the council have a duty to house you, but those circumstances are limited to those who fall within certain categories and are being forced into homelessness, rather than choosing it. Ask us for professional advice to find out if you fall within this category. If you are unemployed or in education, go to the jobcentre and make sure you are getting all the benefits you are entitled to, if you are unsure as to what you are entitled to please ask an Adviser at Alone in London for guidance. Telephone: 0207 278 4224 Open: 9am – 1pm and 2pm – 4.30pm Or you can call in for service details and assistance Unit 6 48 Provost Street London N1 7SU Outside these times, if you are homeless or about to become homeless and need emergency accommodation here are some useful numbers:
	Shelter Housing Advice Helpline Telephone: 0808 800 4444 Advice and information on housing problems and homelessness. Areas include: housing rights and information on finding accommodation Open: 8am – 8pm daily Visit website: www.shelter.org.uk
	Local Authority (council) In some cases, your local authority may be obliged to accommodate you under the Housing Act or Children’s Act. Homeless Applications can be taken at Housing Options / Homeless Persons Unit. Local Authority out-of-hours emergency contact numbers are listed below. If you can, take ID (birth certificate, passport, NI card, medical card); proof of income, and a letter from your landlord, or parent / carer, if you have been evicted. Tell them you want to submit a homelessness application. By law they are obliged to allow you to submit an application. (Housing Act 1996 Part V11) If it is out of office hours, and you are under 16 years old, phone: 118 700 (Directory) and ask for the number of your local town hall or, ask for the out-of-hours number for Social Services in your area, and to speak to the duty social worker. You can also get help from:
	Childline 0800 1111 Open: 24 hours Website: www.childline.org.uk Please phone or contact your nearest police station if you are in danger. The police can contact the duty social work team for you.
	Local Authority Out of Hours Emergency Numbers:
	Barking and Dagenham - 020 8594 8356 Barnet - 020 8359 2000 Bexley - 020 8303 7777 Brent - 020 8937 1234 Bromley - 020 8464 4848 Camden - 020 7974 4444 City of London - 020 7606 3030 Croydon - 020 726 6000 Ealing - 020 8825 5000 Enfield - 020 8379 1000 Greenwich - 020 8854 8888 Hackney - 020 8356 2300 Hammersmith & Fulham - 020 8748 8588 Haringey - 020 8348 3148 Harrow - 020 8863 5611 Havering - 01708 433999	Hillingdon - 01895 250697 Hounslow - 020 8583 2222 Islington - 020 7226 2000 Kensington & Chelsea - 020 7373 2213 Kingston-upon-Thames - 020 8770 5000 Lambeth - 020 7926 1000 Lewisham - 020 8778 0877 Merton - 020 8770 5000 Newham 020 30 2000 Redbridge - 020 8553 5825 Richmond - 020 8744 2442 Southwark - 020 7525 5000 Sutton - 020 8770 5000 Tower Hamlets - 020 7364 7000 Waltham Forest - 020 8496 3000 Wandsworth - 020 8871 6000 Westminster - 020 7286 7412
	Helplines:
	London Street Rescue 0870 383 3333 Help for anyone sleeping rough within the M25 area 0870 383 3333 www.streetrescue.org	Runaway Helpline 0808 800 7070 Help and advice for children and young people who have run away from home or care, or who have been forced to leave, 24 hour www.missingpeople.org.uk/runaways
	Message Home 0800 700 740 Advice and support to adults who are missing 24 Hour www.missingpeople.org.uk	Get Connected 0808 808 4994 Free connection to local and national services and sources of help (under 25) 1pm – 11pm Daily www.getconnected.org.uk
	Samaritans 0845 790 9090 Support for people experiencing emotional distress or despair, including those which could lead to suicide, 24 hour www.samaritans.org.uk	Saneline 0845 767 8000 Mental health helpline providing information and emotional support to anyone affected by mental health issues. www.sane.org.uk
	National Domestic Violence Helpline 0808 2000 247 Information and support for women who are experiencing physical, emotional or sexual violence in the home, 24 hour www.womensaid.org.uk / www.refuge.org.uk	Broken Rainbow 0845 260 4460 Helpline service for lesbians, gay men. Bisexual and transgender people experiencing domestic violence www.broken-rainbow.org.uk
	Men’s Advice Line 0808 801 0327 Advice information and support for men who are experiencing domestic abuse www.mensadviceline.org.uk	The POPPY Project 020 7735 2062 Accommodation and support for women who have been trafficked into prostitution. www.eaves4women.co.uk
	Brook Young People’s Information Service 0800 018 5023 Information, support and signposting service on sexual health, contraception, pregnancy and abortion. Mon - Fri 9am – 5pm www.brook.org.uk	The Havens London’s Sexual Assault referral centres Camberwell 020 3299 1599 Paddington 020 7886 1101 Whitechapel 020 7247 4787 www.thehavens.co.uk
	NSPCC 020 791 9600 Sexual Exploitation Service Project for girls and boys concerned about sexual exploitation Age 12 – 21 www.nspcc.org.uk	NHS Direct 0845 4647 Health advice and information 24 Hours www.nhsdirect.nhs.uk
	THT Direct 0845 122 1200 Provides emotional, information and advice of people affected by HIV www.tht.org.uk	Frank 0800 776 600 Advice for anyone concerned about drugs or solvent misuse. 24 hours www.talktofrank.com
	Benefits Agency (Jobcentre Plus) To make a fresh claim 0800 055 6688 Queries about an existing claim for Jobseekers Allowance ,Income Support and Incapacity Benefit 0845 377 6001 www.jobcentreplus.gov.uk	Refugee Council Provides impartial advice on the asylum process, support and entitlements to refugees and asylum seekers London advice line: 020 7346 6777 Open Mon, Tues, Thurs, Fri: 10am – 1pm and 2 – 4pm, Wed 2-4pm www.refugeecouncil.org.uk
	Stonewall 0800 050 2020 Information and advice on legal rights, counselling and support services for lesbian, gay and bi-sexual people. www.stonewall.org.uk	Voice 0808 800 5792 Advice information and advocacy service of children in care Mon – Fri 9.30am – 5.30pm www.voiceyp.org
	Parentline Plus 0808 800 2222 Helpline for anyone involved in caring for children 24 hour www.parentlineplus.org.uk